1. How do I request for return?
Please contact us by filling up the form or WhatsApp Us at +60173335331
2. What is your returns policy?
We practise safety and hygiene policy for our valued customers. Our item is non exchangeable and non returnable during this period. Our apologies. Many thanks for your understanding.
How do I return something to you, if defect?
Malaysia
Return via any J&T: You may obtain a blank consignment form from the J&T counter and ship the item to the following address:
Willow Tree Boutique
17-1, 1st Foor,
Jalan Tiara 2C/KU1,
Bandar Baru Klang,
41150 Klang, Selangor, Malaysia.
Tel: +60173335331
Do send us a photo of the receipt.
International Customers
You may proceed to ship the item to the following address:
Willow Tree Boutique
17-1, 1st Foor,
Jalan Tiara 2C/KU1,
Bandar Baru Klang,
41150 Klang, Selangor, Malaysia.
Tel: +60173335331
For local and international returns/exchanges, do note that the shipping costs are borne by the customer and we are not liable until item reaches our office.
For customs purposes, kindly declare the items as returns/defect. For further information please email hello@willowtree.my and our customer service representative will be happy to assist you with the return process.
